In-App Chat
Add live chat between your users and your team inside your own application. Once installed, chat conversations flow into DashX, and can be handled from the shared inbox in Planner.
Prerequisites
Prerequisites
Before setting up the In-App Chat integration, ensure you have:
- An active DashX account
- A DashX SDK installed in your application — see SDKs
- A push notification integration already installed, if you want users notified of replies while your app is closed
Connect to DashX
- Log in to your DashX workspace
- Navigate to Settings > Integrations
- Click [+] to add a new integration and select In-App Chat
- Choose the environments you want to enable it for
- Enter the configuration below and save
Configuration
| Field | Description |
|---|---|
| Push Notification Integration | The installed integration used to notify users of new chat messages when your app is not in the foreground. Pick your Firebase Cloud Messaging installation, or leave it unset to deliver chat messages only while the app is open. |
Usage
With the integration installed, your application can open a chat session through the DashX SDK. Incoming messages appear in your workspace, where your team can reply.
tip
Without a push notification integration, a user who closes your app will not learn that you replied until they open it again. Set one if conversations are expected to span more than a single session.