Ozonetel
Connect Ozonetel's cloud telephony platform to DashX. Once installed, calls handled by Ozonetel can be routed into DashX — including creating issues in Planner from inbound calls.
Prerequisites
Prerequisites
Before setting up the Ozonetel integration, ensure you have:
- An active DashX account
- An Ozonetel CloudAgent account
- At least one cloud agent configured on that account
Find your credentials
- Sign in to your Ozonetel CloudAgent dashboard
- Locate your API Key in the account or API settings
- Note the username of the cloud agent DashX should act as
warning
The API key grants access to your Ozonetel account. Store it securely.
Connect to DashX
- Log in to your DashX workspace
- Navigate to Settings > Integrations
- Click [+] to add a new integration and select Ozonetel
- Choose the environments you want to enable it for
- Enter the configuration below and save
Configuration
| Field | Description |
|---|---|
| API Key | The API key from your Ozonetel account. |
| Cloud Agent Username | The username of the cloud agent DashX operates as. |
Call events
Ozonetel notifies DashX of call events through a webhook. The URL is shown on the integration's page in DashX once it is installed — configure it in Ozonetel so call activity reaches your workspace.
tip
Pair this with Planner to turn inbound calls into tracked issues automatically.